Tuesday, 29 September

Workspace overview

Everything that needs attention across your customer operations.

Open conversations24 12% this week

First response8m 42s 2m faster

Customer satisfaction94.2% 1.8 points

SLA risk83 due this hour

Conversation volume

Inbound and resolved over the last seven days

WedThuFriSatSunMonTue

Inbound 412 Resolved 368

Current workload by channel

Email14 open

72%

Live chat7 open

46%

Forms3 open

25%

Latest changes across the workspace

MP
Maya Patel assigned an escalation to Devon
Polar Banking · 8 minutes ago
SN
Sofia Nguyen resolved the onboarding thread
Nova Ops · 24 minutes ago
DR
Devon Reed updated account health to At risk
Summit Grid · 41 minutes ago
AC
Amelia Chen replied via live chat
Lattice Cloud · 1 hour ago

Live assignment load

68%

34 of 50active conversations assigned

SNMPDRAC+5

6 available 3 near limit